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Pharmacy Office Hour


Creating a Pharmacy Assistance Program (PAP) for your CHC

Year Developed: 2021

Resource Type: Archived Webinar.

Primary Audience: C-Suite (CEOs, CFOS, CIOs, CMOs, COOs, etc.); Administrative Staff; PCAs; Outreach Staff; Enabling Staff; Clinicians
Secondary Audience: Board of Directors

Language(s): English

Developed by: National Association of Community Health Centers (See other resources developed by this organization).

Resource Summary: Pharmacy Office Hours are monthly opportunities to learn and ask questions about operational issues related to pharmacy. The December Office Hours will revisit an earlier presentation by focusing on creating a Patient Assistant Program (PAP) at health centers. This outlines the processes that need to be established to identify patients, gather information, and track services from submission to reordering.

Resource Topic: Operations

Keywords: Access to Care, Patient Education, Fees and Charges.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.