Joint Commission BPHC Strategies to Keep Health Center Employees Engaged
Year Developed: 2018
Resource Type: Archived Webinar .Primary Audience: Administrative Staff
Secondary Audience: C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.)
Language(s): English
Developed by: National Center for Farmworker Health (See other resources developed by this organization).
Resource Summary: Research shows that health care organizations that routinely assess and achieve high employee satisfaction scores, have these 3 important factors: 1) leadership support, 2) a culture of open communication and 3) employee empowerment and initiative in providing the best possible care to patients. Combined, these factors result in job satisfaction and retention, increased self-confidence, better job performance, effective team relationships, and ultimately enhances the workplace environment and improves quality of care provided to patients. This webinar will provide an overview of these key factors and will discuss strategies to create an organizational culture of open communication, leadership, engagement and will include tips and tools to administer and assess staff satisfaction surveys on an on-going basis. Recommendations will be made regarding strategies for successful implementation of systems, practices, training, etc., with the ultimate outcome of improving staff engagement.
Resource Topic: Promising/Best Practices, Operations
Resource Subtopic: Evaluation.
Keywords: Planning.This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.