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Resource Details


Provider Health IT Experience Survey
Health Center Connections HCCN

Resource Topic: HIT/Data, Operations, Promising Practice, Workforce

Resource Subtopic: Financial performance improvement, Human Resources, Electronic Health Records (EHRs), Programs and Services, Development/Training, Recruitment and Retention.

Keywords: Education of - Staff (e.g., Competency-Based), Evaluation, Health Systems, Mental Health, Quadruple Aim (Formerly Triple Aim), Safety Net Providers, Surveys.

Year Developed: 2021

Resource Type: Template.

Primary Audience: Administrative Staff C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) PCAs
Secondary Audience: Clinicians

Language: English

Developed by: Health Center Connections (See other resources developed by this organization). In collaboration with Community Care Network of Kansas.

Resource Summary: Health Center Connections, the HCCN organized and supported by the Community Care Network of Kansas, created this survey to ask clinicians at participating health centers about their work environment, productivity, health IT in use, and health IT interventions. The intent of the survey is to collect information from clinicians that can identify opportunities to reduce provider burden through the use of health IT.

Resource Details: The path to developing the Provider Health IT Experience Survey included research, review, and collaboration. To begin, Health Center Connections staff reviewed the KLAS Research Arch Collaborative Survey, the SOPS® Medical Office Survey, and other surveys found through Internet searches. Staff then identified questions from those surveys that supported the intent of the planned survey. The questions were modified and used to create a sample survey, which was presented to the governance committee for consideration along with the KLAS Arch Collaborative Survey. The governance committee elected to proceed with the sample survey and formed a subcommittee of four health center representatives to refine the survey. The result was the 21-question Provider Health IT Experience Survey, which was distributed to clinicians in nine participating health centers in February and March 2021. Each participating health center received a copy of their clinicians’ survey responses. Survey responses are also being used to inform future training and technical assistance.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit