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Measuring Telehealth Success: You Can't Achieve it if You Can't Measure It
HITEQ Highlights Webinar

Resource Topic: HIT/Data, Quality Improvement

Resource Subtopic: COVID-19, Sustainability, Telehealth, Programs and Services.

Keywords: Access to Care, Appointments, Billing, Implementation Tools, Patient Satisfaction, Performance Improvement, Planning, Policies and Procedures, Quality Measures, Strategic Planning.

Year Developed: 2021

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff Board of Directors Clinicians

Language: English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: More than a year into the Covid-19 pandemic, it is now obvious that telehealth — in the form of a hybrid care delivery model that blends virtual and in-person care — is not a fad, but a healthcare delivery option that is here to stay. Healthcare leaders are seeking to optimize their organization\'s telehealth services for high performance and long-term sustainability. The problem is that most leaders neither know how well (or how bad) their telehealth services are performing, nor what true success can or should look like. Telehealth, when designed and implemented correctly, will engage patients to achieve positive outcomes, delight physicians, and contribute to organizational strategic objectives, including sustainable financial success. In this presentation, Christian Milaster of Ingenium Digital Health Advisors leads viewers through a series of pragmatic concepts on how to set an organization’s telehealth success targets, what and how to measure telehealth performance, the Physician Bill of Telehealth Rights, and how to leverage telehealth to achieve strategic success. This presentation is the second session of a two-part series. The first session focused on a telehealth maturity model and is available here.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.