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The Stairway to Telehealth Sustainability: The Telehealth Maturity Model
HITEQ Highlights Webinar

Resource Topic: HIT/Data

Resource Subtopic: COVID-19, Sustainability, Telehealth, Programs and Services.

Keywords: Access to Care, Appointments, Implementation Tools.

Year Developed: 2021

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff Board of Directors Clinicians Enabling Staff

Language: English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: In response to the COVID-19 pandemic, telehealth adoption increased significantly, supporting ongoing access to care and was critical to support healthcare operations continuity which resulted in the adoption of various modes of telehealth tools. The initial focus was applying telehealth capabilities to ordinary care to increase access to care and keep patients, providers and staff safe. What healthcare organizations are now looking for is a roadmap to make telehealth more sustainable, to integrate it into clinical operations and to leverage it more strategically. In this presentation, Christian Milaster of Ingenium Digital Health Advisors shares the 7-step Telehealth Maturity Model that guides organizations toward sustainable success with telehealth. This presentation is the first session of a two-part series. HITEQ will host a second webinar session in April -- Measuring Telehealth Success: The Why, The What, The How.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.