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Basic Preparations for Fluid Operations During a Pandemic
A COVID-19 Operations Resource Packet

Resource Topic: Promising/Best Practices, Operations

Resource Subtopic: COVID-19, Administrative Policies, Emergency Management.

Keywords: Appointments, Care Coordination, Communication, Transparency, and Outreach, Staffing and Onboarding.

Year Developed: 2020

Resource Type: Toolkit.

Primary Audience: Administrative Staff; C-Suite (CE0, CFO, CIO, CMO, COO, etc.)
Secondary Audience: PCAs

Language: English

Developed by: National Association of Community Health Centers (See other resources developed by this organization).

Resource Summary: This packet contains basic, sample procedures and workflows informed by health centers that are currently managing ‘new normal’ operating procedures. “Fluid operations” are a result of circumstances may include partial, physical opening of some sites while virtually delivering other services, rapid closure and then re-opening of sites and services based on local COVID-19 health indicators, and rapid response to emerging needs requiring redeployment of staff and communication to patients and/or community members.

Resource Details: These basic materials are offered as general samples for health centers as they determine the most appropriate and tailored operations for their organization, staff, patients, and community. Topics include: determining telehealth versus in-person ratio, determining service levels for drive thru/walk up clinics, and organizational assessment and reflection tools regarding emergency preparedness and response.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.