Basic Preparations for Fluid Operations During a Pandemic
A COVID-19 Operations Resource Packet
Resource Topic: Promising/Best Practices, Operations
Resource Subtopic: COVID-19, Administrative Policies, Emergency Management.
Keywords: Appointments, Care Coordination, Communication, Transparency, and Outreach, Staffing and Onboarding.
Year Developed: 2020
Resource Type: Toolkit
Primary Audience: Administrative Staff; C-Suite (CE0, CFO, CIO, CMO, COO, etc.)
Secondary Audience: PCAs
National Association of Community Health Centers
(See other resources developed by this organization).
Resource Summary: This packet contains basic, sample procedures and workflows informed by health centers that are currently managing ‘new normal’ operating procedures. “Fluid operations” are a result of circumstances may include partial, physical opening of some sites while virtually delivering other services, rapid closure and then re-opening of sites and services based on local COVID-19 health indicators, and rapid response to emerging needs requiring redeployment of staff and communication to patients and/or community members.
Resource Details: These basic materials are offered as general samples for health centers as they determine the most appropriate and tailored operations for their organization, staff, patients, and community. Topics include: determining telehealth versus in-person ratio, determining service levels for drive thru/walk up clinics, and organizational assessment and reflection tools regarding emergency preparedness and response.