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Staff Wellness During COVID-19
Healing Hands

Resource Topic: Special and Vulnerable Populations, Workforce

Resource Subtopic: Behavioral Health, COVID-19, Administrative Policies, Leadership.

Keywords: Persons Experiencing Homelessness, Safety Net Providers, Staffing and Onboarding.

Year Developed: 2021

Resource Type: Publication.

Primary Audience: Administrative Staff C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.)
Secondary Audience: Board of Directors Clinicians

Language: English

Developed by: National Health Care for the Homeless Council (See other resources developed by this organization).

Resource Summary: Healing Hands, a publication of the HCH Clinicians’ Network, melds scientific knowledge with the experience of clinicians working in Health Care for the Homeless and reflects issues of concern to direct service providers and program administrators who serve people experiencing homelessness. This is the second in a pair of editions focusing on the impacts of COVID-19 on homeless health care.

Resource Details: The previous issue of Healing Hands discussed the direct and peripheral impacts of the COVID-19 pandemic on people experiencing homelessness and explored the measures clinicians and care providers have taken to provide continuous and quality care for their clients, with an eye toward clients’ mental and emotional well-being during an unpredictable time. This second issue focuses on the ways staff members have been impacted by the pandemic and highlights what some organizations have done to create compassionate and effective workplace policies, how they have engaged in crisis communication, and responded to the real-time needs of their employees, including the need for both logistical and emotional support.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.