Using Non-Billable Staff in Care Teams for Quality Outcomes
Year Developed: 2018
Resource Type: Archived Webinar.Primary Audience: C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc)
Clinicians
Secondary Audience: Enabling Staff
Language(s): English
Developed by: California Primary Care Association (See other resources developed by this organization).
Resource Summary: Non-traditional support staff are critical to a care team and can add efficiencies to workflows for improved patient care. This webinar explores different care team formations with non-billable staff working at the top of their licensure, with special attention on workflows related to pre-visit planning and standing orders. The webinar centers on NCQA 2017 PCMH Standards, specifically the Team-Based Care and Practice Organization concept, which measures how practices provide continuity of care, communicate roles and responsibilities of the medical home to patients/families/caregivers, and organize and train staff to work to the top of their license and provide effective team-based care.
Resource Details: 60-minute archived webinar
Resource Topic: Workforce, Clinical Issues, Quality
Resource Subtopic: Development and Training, Team-Based Care, Quality Improvement.
This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.