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Cultural Transformation: Implementing a System-Wide Culture for Patient and Staff Engagement

Resource Topic: Workforce, Operations

Resource Subtopic: Leadership, Administrative Policies.

Keywords: Patient Satisfaction.

Year Developed: 2017

Resource Type: Archived Webinar.

Primary Audience: n.a.

Language: n.a.

Developed by: National Association of Community Health Centers (See other resources developed by this organization).

Resource Summary: This webinar outlines a system transformation process undertaken by one health center to embrace and care for its patients and staff while delivering on its mission and bottom line. Hear how Adelante Healthcare has implemented a system that honors its health center legacy while adapting and growing to meet today’s needs and challenges for high productivity, effective outcomes, and reduced costs. The results: a cultural transformation yielding improvement in patient experience (CAHPS), staff feedback, and organizational growth.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit