Resource Details

Multi-lingual Patient Portal Status and Resources for Health Centers

A listing of the current language support status of patient portals and related resources

Year Developed: 2016

Resource Type: Publication.

Primary Audience: Enabling Staff

Language(s): English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: Health Center clients represent a broad range of cultures, many of whom do not speak English, or at the least have a limited vocabularly and find it difficult to read or write in English. Unfortunately, many of the current patient portals supported by some of the primary electronic health record (EHR) systems used by Health Centers do not provide a broad range of available languages. Provided in this resource is a listing of the current status of patient portals and the degree to which they provide multi-lingual support. Health Center clients represent a broad range of cultures, many of whom do not speak English, or at the least have a limited vocabularly and find it difficult to read or write in English. Unfortunately, many of the current patient portals supported by some of the primary electronic health record (EHR) systems used by Health Centers do not provide a broad range of available languages.  The spreadsheet available for download and linked to this resource provides a breakdown of the current known status of patient portal multi-lingual support and some multi-lingual resources available to help Health Centers in supporting patient education and patient navigation efforts. This resource can also help provide guidance to Health Centers with specific cultural and language needs who are looking to adopt patient portal and/or patient education services.

Resource Topic: Health Information Technology (HIT)/Data, Social Determinants of Health (SDOH)

Resource Subtopic: Health Equity.

Keywords: Patient Education.