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Resource Details


Implementation and User Experiences with Azara DRVS
Health Care for the Homeless

Resource Topic: Health Information Technology (HIT)/Data, Promising/Best Practices, Special and Vulnerable Populations, Social Determinants of Health (SDOH), Clinical Issues

Resource Subtopic: Community, Health, and Housing Partnerships, Research and Data, Health Equity.

Keywords: Implementation Tools.

Year Developed: 2016

Resource Type: Publication

Primary Audience: Enabling Staff

Language: English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: This case study presents the PHM implementation story of Health Care for the Homeless (HCH), a Baltimore-based safety net provider. HCH implemented Azara DRVS, a PHM solution that offers centralized data reporting and analytics for health centers and primary care associations. Azara DRVS turns EHR data into reports for population health, chronic disease management, care planning, QI, risk and cost monitoring and regulatory compliance and reporting including UDS, Meaningful Use and PCMH. HCH’s implementation of PHM analytics and reporting emphasized the need for and return on investment in high quality data. Proper data validation is essential to successful implementation and rollout of healthcare reporting and analytics platforms. Poor data quality often results in missed care opportunities, and less than optimal quality of care. HCH’s case story demonstrates the value of leadership commitment to quality. HCH assembled a multi-disciplinary team to validate data during the DRVS implementation process. The center took extra steps to ensure the data was accurate and was willing to accept, and to learn from, mistakes. HCH went to extra lengths to ensure its Azara DRVS implementation included more than the usual amount of data validation. The reward for tackling existing data issues head-on is a health center with powerful, truly actionable data.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit