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Resource Details


Enabling Services at Community Health Centers

Resource Topic: Health Information Technology (HIT)/Data, Special and Vulnerable Populations, Social Determinants of Health (SDOH), Value-Based Health Care Transformation, Operations

Resource Subtopic: Enabling Services (ES), Patient-Centered Health Outcomes, Patient-Centered Medical Home, Policy and Advocacy, Population Health.

Keywords: Data Collection, Management, and Analytics, Limited English Proficiency (LEP) , Medical Home, Non-Clinical Services, Patient Satisfaction.

Year Developed: 2010

Resource Type: Publication.

Primary Audience: C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc)

Language: English

Developed by: Association of Asian Pacific Community Health Organizations (See other resources developed by this organization).

Resource Summary: This report introduces the important role enabling services (ES) play in the delivery of high quality care for medically underserved Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs). It details the high utilization of such services and the impact they have on patients' health outcomes. It concludes with recommendations for establishing a nationally recognized standard for ES data collection and utilization, integrating ES into the Patient-Centered Medical Home (PCMH) model, and funding to sustain and ensure quality services.

Resource Details: This report discusses and demonstrates the value of standardized enabling services (ES) data collection and analysis at health centers. It explains the need to document ES, establishing nationally recognized ES definitions, and the importance of including ES in the national discussion of building sustainable health care homes.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit